Oh those First Impressions!


When you attend a training conference, or go to a Chamber of Commerce meeting, or join a business discussion group  – you expect your colleagues to act and look “businesslike” and professional. The conference attendees may be from all over the country; the Chamber may include familiar faces; the discussion group may be close peers.

You want to create a positive, professional impression. You may want to make contact with experienced professionals in your field; you may want to promote new confer triobusiness; you may want to further increase a business friendship. You extend your hand and introduce yourself to those you don’t know. You smile and greet those you know. You may exchange a story with someone you know very well.

You read people – react to their nonverbal cues.  You assess people: their appearance, their diction, their conversations.  Your first impressions.  And, in turn, you are read and assessed by others. (Did you know you have 11 seconds to make a good first impression!)

WRITING IMPRESSIONS     When your customer, client, peer, or manager receivesimagesHand2 your email or letter, they expect  that you will provide clear, concise communication.  Your opening line is your business handshake.

The words you select covey a tone – serious, friendly, concerned, as well as pompous or stuffy. The appearance and organization of your document add or subtract to your professional image.  In the time it takes for someone to read your opening line and scan the email, letter, document, your professional image has been assessed!

What kind of first impression do you make?   Serious or pompous? Competent or Incompetent?  Smart or Smart-alecky?  Unctuous or Friendly?

About mcgntr

About Ann I was lucky and grew up in the beautiful Berkshire Hills of Western Massachusetts surrounded by the arts, industry, literature, and family. I had a great education-- undergraduate work at Caldwell College and my masters at the University of Nebraska-Lincoln where I began business life as Training Assistant. Returning east, I continued in the training profession, and ‘fell’ into Human Resources - first, Recruiting and Employment, Director of Human Resources and finally Senior Vice President, Human Resources and Training. I bowed out of the corporate world with the white collar layoffs in early ‘90s – and started a new venture McGill Enterprises: HelpQuick Human Resources Advisory & Training Services. I have enjoyed great opportunities - publishing 3 training books, mentoring HR professionals, creating a wide variety of training programs, writing scripts, and becoming an adjunct professor.
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