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Category Archives: Human Resources
Performance Appraisal: Same Old Mistakes – No Development, No Honesty.
Sad, but True Story There was once a bright graduate from Syracuse University who managed to find a 4 month internship in the down economy. The internship in her field gave her base experience and introduced her to the level … Continue reading
Posted in Employee Performance, Human Resources, Management Skills
Tagged Annual review mistakes, Communication confidence, Directing the new professionals, Discretion needs direction, Employee Loss of confidence, Experience beyond Internships, Lack of honesty in appraisals, Managers No feedback, Performanc Appraisal Mistakes, Routine work no motivation, Today's job demands for college grads, Young Professionals
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Announcing The Moment of Goof — in print
The Moment of Goof – Customer Service in the Digital Age has arrived in print! Improving customer service is on everyone’s mind. AND, my little book will help readers jump start conversations on creating stellar customer service experiences in the … Continue reading
Posted in Human Resources
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On Losing Empathy
As the medical field has expanded, so has the awareness that professional stoicism is a mistaken virtue. Patients often complain that doctors and nurses lack empathy and treat the disease, but not the patient. The reality is that doctors and … Continue reading