Tag Archives: Customer Service Experience

Employee development – Day One – Discretionary skills

DAY ONE  I tell my college students that whatever their level of skills may be is okay by me.   My role is to help them:  identify and build on their strengths, improve their thinking skills,  and gain confidence in their … Continue reading

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Collaborating – The Ben & Jerry’s Way

Who but Ben & Jerry’s — that hippie ice cream maker in Northern Vermont — would bus sixteen customers to their manufacturing plant to show these customers how they fixed their complaints.  BUT, that was not enough.  The plant managers … Continue reading

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